Our privacy
policy

Effective Date: 31st October 2025

At eterrna, we are committed to honouring not just the cycle of life and death, but the privacy and dignity of every individual who visits our website or interacts with us. This Privacy Policy explains how we collect, use, and protect your information — with the same care and integrity that we bring to our work in terramation.

1. Who we are

eterrna is a UK-based company pioneering terramation — a natural, respectful alternative to traditional burial and cremation. Our mission is to make death sacred, sustainable, and full of love again. This commitment extends to how we handle your personal information.

2. What information we collect

We may collect personal information when you:

Browse our website
Fill out a contact or enquiry form
Subscribe to a newsletter
Register for an event or service
Make a purchase or donation

This information may include:

Your name
Email address
Phone number
Postal address
Any message or information you voluntarily share

We may also collect limited non-identifying information via cookies (see section 6).

3. How we use your information

We use your information to:

Respond to enquiries
Provide updates about our services or events
Improve our website experience
Comply with legal obligations
Build a compassionate and respectful relationship with our community

We do not sell, rent, or trade your personal information.

4. Sharing your data

We only share your data with trusted third parties when necessary — for example, with web hosting services or email newsletter platforms — and only when they adhere to strict data protection standards. Your information is never shared for marketing purposes without your explicit consent.

5. Your rights

Under UK GDPR laws, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data
Withdraw consent at any time
Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at: [insert contact email]

6. Data retention

We only keep your personal data for as long as necessary to fulfil the purpose it was collected for, or as required by law. When no longer needed, your data will be securely deleted.

7. How we keep your data safe

We take appropriate security measures — digital and physical — to protect your data from unauthorised access, loss, or misuse. Our team will handle personal information with respect and confidentiality.

8. Children’s privacy

Our services and website are not directed toward children under the age of 16. We do not knowingly collect data from anyone in this age group.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective Date” at the top of this page. We encourage you to review this policy regularly.